Store Policies


The following is applicable to orders that are placed in store, by email, telephone or online order for shipment or curbside pick up:

We'll gladly exchange or return for refund any regular priced shoes or garments within 14 days of receiving your purchase when in unused, original condition, tags attached with your printed receipt.


Items purchased from Nov 14-Dec 23rd will have until Jan 15 to exchange or return for a store credit. The items must be new & sellable condition with the original tags/packaging intact and receipt. (The price sticker can be removed but the original tag must be intact.) 

Final Sale Items:

Nutcrackers & Christmas Collection Items



Hair Accessories

Gift Cards


Make Up 



Special Orders 

Returns purchased online or return by mail:

Include a copy of your order in the package. This information allows us to identify the sender and process the return. Package your return in a box or envelope and securely seal it. Be sure to cover up any old shipping labels or barcodes. Returns must be sent with parcel tracking.

The following items are FINAL SALE and cannot be returned by mail:

  • All shoes worn with bare feet (FootUndeez, Dance Paws, all turning shoes)
  • All tights
  • Training tools 
  • Accessories
  • Socks
  • Undergarments (body stocking and bras included)
  • Custom made or special order items
  • Gift items
  • Make-up
  • Hair accessories
  • Holiday seasonal items
  • Jewelry
  • PPE (masks and face covers)
  • Gift Cards
  • Clearance items

Clearance Items:
Clearance Items ending in .99 are final sale. (Example: $29.99, $59.99)

Pointe Shoes:
Pointe shoes must be unworn, without ribbons or elastics sewn on, in the original packaging with the receipt. Toe pads and fitting accessories are all Final Sale.

Special Orders
If there is an item you are looking for that we do not carry we will be happy to bring it in for you as a special order. Please note that all special orders are a final sale, there is no exchange or store credit, and all special order items must be paid in full before the order will be placed. Please contact the store at 905-830-1420 for more information or to place a Special Order.