Store Policies
REGULAR RETURN POLICY
Returns for items purchased IN STORE or ONLINE to be returned in store:
We'll gladly exchange or return for refund any regular priced shoes or garments within 14 days of your purchase, or 14 days since your order was marked ready for pick-up (web only). The items must be unworn, unwashed, in original packaging/box, have the tags attached and your printed receipt.
HOLIDAY RETURN POLICY 2024
Holiday Exchange Policy: To help with your holiday shopping, we have extended our exchange period for the Holiday Season. Items purchased from November 1st 2024 through December 23rd, 2024 may be exchanged until January 15th, 2025. Final Sale items include Ornaments, Holiday & Nutcracker Collection. All other terms and conditions apply.
Returns for items purchased ONLINE to be returned by mail:
Please contact the store with how you would like to proceed with your refund prior to mailing your parcel; you can call the store at 905-830-1420 or email orders@gabiesboutique.com.
We'll gladly exchange or return for refund any regular priced shoes or garments within 14 days of the delivery date of your parcel. The items must be unworn, unwashed, in original packaging/box, have the tags attached and your printed receipt. For online orders that were mailed the packing slip is acceptable as your receipt.
For online orders we offer two options for returns:
- You can return in-person in store where the money is refunded back to the original return method instantly (as long as merchandise meets the above return policy standards). Please bring the card used for the original online order.
- You can mail in your return using the shipping method of your choice (you are responsible for the price of shipping, and we do highly suggest a tracked option), where we process your refund once we receive the merchandise and can verify it meets the return policy standards. Please allow 3-5 business days after we receive your return for the refund to show up on your account. The shipping address for returning merchandise is:
Gabie’s Boutique
18075 Leslie St.
Newmarket, ON
L3Y 9A4
Shipped Web Orders will have 14 days for exchange, store credit or refund
from the DELIVERY DATE of the parcel. You will receive a call to confirm we have issued the refund when we obtain your parcel and have confirmed it meets the return policy standards.
Final Sale Items:
- All tights
- Undergarments (body stocking and bras included)
- Custom made or special order items
- Make-up
- Hair accessories
- Holiday seasonal items
- Jewelry
- Water Bottles
- PPE (masks and face covers)
- Gift Cards
Clearance items:
Clearance Items ending in .99 are final sale. (Example: $29.99, $59.99)
Pointe Shoes:
Pointe shoes must be unworn, without ribbons or elastics sewn on, in the original packaging with the receipt. Toe pads and fitting accessories are all Final Sale.
Special Orders:
If there is an item you are looking for that we do not carry we will be happy to bring it in for you as a special order. Please note that all special orders are a final sale, there is no exchange or store credit, and all special order items must be paid in full before the order will be placed. Please contact the store at 905-830-1420 for more information or to place a Special Order.