Question:  "I see online you are sold out of an item I want. Does this mean you may have it in-store?"

The products available on our website are merchandise that we pull off the floor from our bricks and mortar location in Newmarket. If a product is sold out on the website, this means it is also sold out in-store. For all basic items we do have stock continuously being replenished so you can always check back or give our Newmarket location a call to be put in our order book and receive notification when the item is back in stock.

Please note that because we pull stock off the floor for web orders and the website inventory works in live time we do our best to pull all merchandise off the floor for orders as best we can. However, in the busy back to dance fall season all staff are needed on the floor and in order to secure a size before it sells out we recommend coming into the store.

Question: "I placed an order for in store pickup and need to pick it up the same day. How can I ensure this?" 
We try our best to fulfill orders as soon as possible with a normal turn around time of 12-24 hours. However during certain times of year such as Back to Dance and Comp Season it can be up to 48 hours. If you require an order for same day pick up or by a specific date please provide this information in the notes section and we will do our best to accommodate.  For same day pick up it is recommended to call us at 905-830-1420.

Question: "I received an email and a call mentioning that one of the items in my order is sold out. Can I substitute this for another item?"

We understand the frustration with this. Although we strive to have our inventory match between our two stores and our website the odd time there may be inconsistencies. We apologize for this.

If you would like to cancel or change your order due to this inconvenience, we will leave a 72 hour grace period between contacting you and packaging up your order in case of changes or cancellations you may want to make. Please note if we do not hear back from you in this time 72 hour time period we will ship out the remainder of your order.

Question: "How long do I have to reach out to Gabie's regarding a change in my order regarding size I ordered?"

We try our best to fulfill each order as quickly as possible, but understand that the odd time you may need to make a change to your order after it has been placed.

If you need a change done to your order regarding a change in size or colour of an item you purchased online please call the store as soon as possible and we will do our best to make accommodations. However, once an order has been packaged to be shipped out we can no longer edit the order.