Question:  "I see online you are sold out of an item I want. Does this mean you may have it in one of your locations?"

The products available on our website are merchandise that we pull off the floor from our two stores and are fulfilled from our Newmarket location. If a product is sold out on the website, this means it is also sold out in both of our locations. For all basic items we do have stock continuously being replenished so you can always check back or give one of our locations a call to be put in our order book and receive notification when the item is back in stock.

Please note that because we pull stock off the floor for web orders and the website inventory works in live time we do our best to pull all merchandise off the floor for orders as best we can. However, in the busy back to dance fall season all staff are needed on the floor and in order to secure a size before it sells out we recommend coming into the store.

Question: "I placed an order for in store pickup and need to pick it up the same day. How can I ensure this?" 
We try our best to fulfill orders as soon as possible with a normal turn around time of 12-24 hours. However during certain times of year such as Back to Dance and Comp Season it can be up to 48 hours. If you require an order for same day pick up or by a specific date please provide this information in the notes section and we will do our best to accommodate.  For same day pick up it is recommended to call us at 905-830-1420.

Question: "I placed an order on Saturday night. It is now Tuesday and I have yet to receive confirmation my order is being processed." 
We understand the worry! Orders placed Sunday night are not processed until Tuesday as in the summer we are closed Sunday and Monday. If you order during the week and two business days have past and you have not received an email from us with either "Order Ready For Pickup" an "Order Update", please contact us at 905-830-1420. 

Question: "I was told parts of my order are in Barrie? What does this mean?"
As of Summer 2021, Gabie's Boutique has two locations! One in Newmarket, Ontario and one in Barrie, Ontario. When you order multiple items off of our website there is a chance an item is sold out in one store, but available in the other. As we fulfill orders from our Newmarket location we have to wait for a store manager to transport the product between the two stores. You will get a pickup email when the order is ready for fulfillment in your desired pickup location. 

Question: "How long do items take to transfer from store to store?" 
Sometimes our locations differ in the sizes we have in stock. For this, we accommodate by transferring desired merchandise from one store to the other for customers who have requested pick-up in the other location approximately once a week. However, please wait for a call from us indicating it is ready for pickup in the new location before stopping in. 

Question: "I received an email and a call mentioning that one of the items in my order is sold out. Can I subsitiute this for another item?"

We understand the frustration with this. Although we strive to have our inventory match between our two stores and our website the odd time there may be inconsistencies. We apologize for this.

If you would like to cancel or change your order due to this inconvenience, we will leave a 72 hour grace period between contacting you and packaging up your order in case of changes or cancellations you may want to make. Please note if we do not hear back from you in this time 72 hour time period we will ship out the remainder of your order.

Question: "How long do I have to reach out to Gabie's regarding a change in delivery?" If you would like to change pick-up location of your order (between Newmarket and Barrie) please reach out to us at 905-830-1420 (Newmarket) or 705-719-7862 (Barrie) or email us at orders@gabiesboutique.com. Please note this may delay the time it takes to fulfill your order as we transfer your order to our other store location.

If you would like to change your delivery from shipping to pick-up we will have to cancel your order due to the inability on our end to refund the shipping fee.

Question: "How long do I have to reach out to Gabie's regarding a change in my order regarding size I ordered?"

We try our best to fulfill each order as quickly as possible, but understand that the odd time you may need to make a change to your order after it has been placed.

If you need a change done to your order regarding a change in size or colour of an item you purchased online please call the store as soon as possible and we will do our best to make accommodations. However, once an order has been packaged to be shipped out we can no longer edit the order.